Return Policy

Online Store Return Policy

Last Updated: [02/27/25]

Thank you for shopping with us! We hope you love your purchase, but if you are not completely satisfied, we’re here to help. Please read our return policy carefully to ensure a smooth return process.

### 1. Return Period
You have [30/60] days from the date of delivery to initiate a return. Items must be returned in their original condition.

### 2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Unused and in the original packaging
- Tags still attached (if applicable)
- Not marked as final sale or clearance item

### 3. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Personal care items (e.g., cosmetics, skincare)
- Items marked as final sale

### 4. How to Initiate a Return
To initiate a return:
1. Contact our customer service team at [Arch_Angel101@outlook.com or [9293052678] within the return period.
2. Provide your order number, item name, and reason for the return.
3. We will respond with a return authorization and instructions.

### 5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or an error was made in the order.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

### 6. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within [5-10] business days. 

### 7. Exchanges
If you need to exchange an item for a different size or color, please follow the return process and then place a new order for the desired item.

### 8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7] days of receipt. We will arrange for a replacement or refund as appropriate.

### 9. Contact Us
If you have any questions about our return policy or need assistance, please contact us at:
- Email: [Arch_Angel101@outlook.com
- Phone: [929-305-2678]

Thank you for shopping with us! We appreciate your business and hope to serve you again soon.